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  1. Advance Communications Group, Inc.

    Innovative leader in sales and service performance improvement, focusing on optimizing the call performance of sales and service reps to establish, deepen, and ...
    sales training2
    performance management2
    customer loyalty1
    performance improvement1
    customer retention1
    customer service training1
    sales coaching1
    call center training1
    customer focus1
    performance metrics1
    customer service skills1
    call center monitoring1
    call center sales training1
    call center benchmarking1
    organization sales training1
    building relationship1
    sales skill resource0

    www.advancecommunicationsgroup.com - 2009-02-08

  2. Kinesis - Managing the customer experience using a profit-based approach, which measures loyalty, satisfaction, & service quality.

    Kinesis - Customer Experience Management
    management5
    CRM3
    relationship3
    customer3
    customer service3
    customer satisfaction2
    mystery shopping2
    customer loyalty1
    customer retention1
    CEM1
    customer feedback1
    mystery shoppers1
    customer experience management1
    kinesis1
    call center monitoring1
    performance audit1
    kinesis.com0

    www.kinesis-cem.com - 2009-02-06

customer loyalty1 studio4 call center2 crm3 erp3 marketing6 management5 customer service3 customer3 call center management1 customer acquisition1 contact center2 audio4 direct marketing2 recording3 music7

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